Hi Sofia, I understand that you are trying to use Microsoft's Remote Desktop Client, but it is unable to find your remote sources. I'm happy to provide some troubleshooting to help with this. I've found this support document on the Microsoft website that I believe will help: Why can’t I connect using Remote Desktop Connection? Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC.
![Desktop Desktop](/uploads/1/2/5/3/125353724/792422148.jpg)
Run a Remote Windows Rig. Windows uses a baked-in remote access program known as Remote Desktop Connection and, so long as you have two computers with Windows (or at least a Mac running the. Without installing any remote desktop server on your mac machine, with little configuration you can access your mac from everywhere in the world (of course, with internet connection).
If these solutions don’t work, you can find more help on the website. The remote PC can’t be found.
If you see this error, talk to the system admin of the remote PC to make sure you have the right PC name, and then check to see if you entered the name correctly. If you still can't connect, try entering the IP address of the remote PC instead of the PC name. There’s a problem with the network. Make sure that:. Your router is turned on (home networks only). The Ethernet cable is plugged into your network adapter (wired networks only).
Your PC’s wireless switch is turned on (laptops on wireless networks only). Your network adapter is working. If the problem keeps happening, talk to the person who set up your network. The Remote Desktop port might be blocked by a firewall. If you're using Windows Firewall, follow these steps:. Open Windows Firewall by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering firewall in the search box, tapping or clicking Settings, and then tapping or clicking Windows Firewall.
Tap or click Allow an app or feature through Windows Firewall. Tap or click Change settings. You might be asked for an admin password or to confirm your choice. Under Allowed apps and features, select Remote Desktop, and then tap or click OK.
If you're using a different firewall, make sure the port for Remote Desktop (usually 3389) is open. Remote connections might not be set up on the remote PC.
To fix this, see the 'How do I set up a PC for Remote Desktop Connection?' Question in this topic. The remote PC might only allow PCs to connect that have Network Level Authentication set up. The remote PC might be turned off. You can’t connect to a PC that's turned off, asleep, or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never (hibernation isn't available on all PCs.). I cannot find or connect to my computer Verify that your computer is on. You can either enter your computers IP address or host name.
Important Using the host name requires your network to resolve the host name properly through DNS. In many home network configurations only the IP address will work properly. Verify that you are connecting to a supported Windows version.
Note Windows XP Home, Windows Media Center Edition, Windows Vista Home and Windows 7 Home or Starter are not supported without 3rd party software. Thanks for using the Apple Support Communities. Apple Footer. This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the.
. Open Sharing preferences (choose Apple menu System Preferences, then click Sharing), then select the Remote Management checkbox.
If prompted, select the tasks remote users are permitted to perform. If you’re not prompted, click Options to select tasks. Do one of the following:. Select “All users” to let anyone with a user account on your Mac to share your screen. Select “Only these users,” click the Add button, then select the users who can share your Mac. Click Computer Settings, then select options for your Mac.
If people connect using a VNC viewer, you need to set a password. Apple Remote Desktop is available from the App Store. For help setting up and using Apple Remote Desktop, see.